Careers at FIA Tech

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Current Openings

Please contact Careers@fia-tech.com with your resume and cover letter to be considered for open opportunities.

Business Development Manager (New York or DC)

Company Overview

FIA Tech is a dynamic and growing Software-as-a-Service technology company which supports over 700 global finance and trading firms. Our customers depend on our solutions which connect the global futures and derivatives industry for trade processing and regulatory compliance needs.

In addition to leading technology, FIA Tech has strong industry brand recognition to open doors for a success driven sales person.

Summary

The Business Development Manager will be an inside sales role focusing on new customer acquisition, primarily within the Docs, Databank and OCR platforms. This position involves cold calling new potential clients from an established lead/contact database, client business referrals, or web leads. Present to prospective customers/clients with overviews of services offered. Must be energetic, well-spoken, and eager to close sales and increase revenue.

Duties and Responsibilities

  • Cold calling; making multiple outbound calls to potential clients
  • Understanding the FIA Tech product suite, industry and client base
  • Understanding client needs and offering solutions and support
  • Researching potential leads from business directories, web searches, or digital resources
  • Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
  • Presenting and delivering information to potential clients and answering potential client questions and follow-up call questions
  • Working with sales & legal team when closing sale and through the contract negotiation process
  • Building pipelines with channel partners and team members to close sales
  • Build and maintain clean and accurate records (Salesforce, Excel, etc.) of prospective client contact, pipeline and activity information
  • Closing sales and working with client through closing process

Requirements and Qualifications

  • Comfortable making cold calls and talking to new people all day
  • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
  • Persuasive, self-motivated and goal-oriented
  • Possesses an energetic, outgoing, and friendly demeanor
  • Able to multitask, prioritize, and manage time efficiently
  • In-depth understanding of company services and its position in the industry
  • Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client
  • Ability to work independently or as an active member of a team
  • Sales experience required, with knowledge of sales process from initiation to close
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred

Please contact Careers@fia-tech.com with your resume and cover letter to be considered for open opportunities.

Tech Ops - Team Lead (New York, NY)

Company Description

FIA Tech is a dynamic and growing Software-as-a-Service technology company which supports over 700 global finance and trading firms. Our customers depend on our solutions which connect the global futures and derivatives industry for trade processing and regulatory compliance needs.

Position: TechOps Team Leader (New York)

We are seeking a TechOps Team Lead to join our team. The TechOps Team Leader reports to the SVP, Head of Product and R&D of FIA Tech, and is responsible for managing the technical operations for FIA Tech.

FIA Tech’s TechOps Team Leader provides technical leadership, oversight, and mentoring for other members of the TechOps staff, and is responsible for overseeing and participating in daily operational tasks, as well as bringing transformative projects to completion. The TechOps Team Leader works with team to ensure reliability, high availability and performance of all systems and infrastructure.

Technical expertise and experience with the following are required

  • Extensive experience with Windows and Linux platform engineering
  • Virtualization and Cloud Infrastructure (VMWare, Azure, AWS)
  • Enterprise System Infrastructure- (Server Hardware/Compute, Storage and Network)
  • Database Technologies (preferably Microsoft SQL Server)
  • Security and Compliance
  • Systems High Availability, Business Continuity and Disaster Recover planning.

Responsibilities:

  • Oversight of all system environments at FIA Tech, including development, test, and production
  • Organize and track the recurring operational work streams that contribute to system maintenance, health, and security
  • Provide managerial and technical leadership to the TechOps staff at FIA Tech
  • Plan, track, and govern project work
  • Ensure adherence to firm and industry standards for system operations, security, and data protection
  • Establishing and controlling IT budget and spending
  • Ensure infrastructure and services are appropriately maintained and supported.
  • Develop, implement and maintain IT Operational policy and procedures.

Position Requirements:

  • University degree, preferably computer science
  • 10 years or more of hands-on TechOps experience, with 5 years or more of supervisory experience
  • Exceptional leadership skills, with the ability to communicate a vision that inspires and motivates TechOps staff and aligns to our business strategy
  • Demonstrated ability to develop and execute a plan that ensures that the right people are in the right roles at the right time, and that employees are highly engaged and satisfied
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
  • Proven experience in leading IT operations teams in complex and dynamic environments requiring 24/7 support
  • Ability to work with users in locations around the world.
  • Ability to set and mange priorities judiciously
  • Excellent written and oral communication skills
  • Ability to articulate ideas to both technical and non-technical audiences
  • Exceptionally self-motivated and directed
  • Keen attention to detail

Please contact Careers@fia-tech.com with your resume and cover letter to be considered for open opportunities.

Senior Client Support Analyst/Lead - Docs & GLR (Washington, DC)

Company Description

FIA Tech is a dynamic and growing Software-as-a-Service technology company which supports over 700 global finance and trading firms. Our customers depend on our solutions which connect the global futures and derivatives industry for trade processing and regulatory compliance needs. 

Position:  Senior Client Support Analyst/Lead – Docs & GLR (Washington, DC)

We are seeking a team lead for the futures industry’s client documentation utility, Docs. The Docs Client Services team oversees the day-to-day operations of the platform ensuring reference data is up-to-date, new firms are properly and efficiently on-boarded, and provides business and technical assistance to FIA Tech’s global customer base of derivatives brokerage professionals.  FIA Tech’s Client Support Analysts serve as subject matter experts and are the front line of support for users of our industry-leading web based services and software.

The ideal candidate should possess skills in the following categories:

  • Customer service
  • Project leadership
  • Client/firm onboarding
  • Client advocacy
  • Derivatives industry expertise
  • Data analysis

The successful candidate should have 3 to 5 years of experience in operations, client service, relationship management, and familiarity with trading or clearing processes/documentation in futures, derivatives, options, equities or OTC clearing.  Technical expertise and experience with onboarding or use of other financial systems from providers such as OMGEO, Unavista, DTCC, Markit, Traiana or other financial industry utilities is beneficial.  Knowledge of futures, derivatives or equities trade processing.

Team Responsibilities:

Support customer usage and operation of FIA Tech’s systems

  • Be domain experts on FIA Tech’s services in order to provide excellent, responsive customer support via multiple channels – phone calls, emails and product user group meetings
  • Evaluate, troubleshoot, and follow-up on customer reported issues until resolved
  • Utilize FIA Tech processes and tools to document, communicate, track and close all customer and or product related incidents/questions
  • Replicate and document issues for further escalation with internal teams and external technology providers as needed
  • Identify repeated issues with specific users or across customers to provide additional training or enhance documentation as needed
  • Onboard new firms to FIA Tech’s systems including setup of users, training and customer project oversight
  • Conduct FIA Tech training sessions over the web
  • Assist with the preparation of documentation

 Support management of production systems

  • Maintain reference data for products and internal systems
  • Assist with user acceptance testing on behalf of customers

Support internal Client Services team

  • Serve as internal escalation point for global team based in Washington, DC, and Mumbai, India
  • Identify internal training opportunities to expand team knowledge base
  • Develop and review internal client services reports to identify trends and areas for improvement

 Support new business growth

  • Document requests for new functional product enhancements
  • Conduct new user education/training sessions
  • Onboard/train new users and firms

Qualifications/Qualities:

  • BS or BA from an accredited college or university
  • Knowledge of or exposure to derivatives markets and/or familiarity with FIA Tech software products is definitely a plus
  • Troubleshooting skills
  • Proficiency in Microsoft Office products, with experience in managing or analyzing data in Excel or Access
  • Experience using web-based training and presentation tools such as WebEx, GotoWebinars, etc.
  • Experience creating presentations using Microsoft PowerPoint, Sway and similar software
  • Experience creating, recording, editing and producing quality audio/video training sessions is a strong plus
  • Strong written and verbal communication skills
  • Detail-oriented
  • Ability to work independently and as part of a team
  • SaaS customer experience or product support preferred
  • Technical skills such as working with HTML, XML, or other web technologies a plus
  • SQL Database querying and reporting experience

Please contact Careers@fia-tech.com with your resume and cover letter to be considered for open opportunities.