Help & Resources

Help can be found on our dedicated platform:

Atlantis

Atlantis Workflow

Associating Clearing Accounts

Atlantis Fee Lookup Functionality

Atlantis Help Desk Articles

Docs

Clearing Account Library

Initiating a Give Up Agreement

Rate Schedule Library

DOCS Help Desk Articles

eRecs

Tax Functionality in eRecs

eRecs Release Notes

eRecs Help Desk Articles

OCR

OCR Guide for Clients

Creating Accounts in Bulk

Creating & Associating Beneficial Owner CFTC 19-17 Contact Profiles in OCR

OCR Help Desk Articles

Contact Us


    FiaTech Corner 1

    For general inquiries regarding Accelerate:

    Call: +1-202-772-3000

    Email General Client Support:  clientservices@fia-tech.com

    General inquiries regarding Atlantis

    Call: +1-202-772-3000

    Email Atlantis Support:  atlantis.support@fia-tech.com

    General inquiries regarding Docs

    Call:+1-202-772-3000

    Email Docs Support:  docs.support@fia-tech.com

    General inquiries regarding OCR

    Call: +1-202-772-3000

    Email OCR Support:  ocr.support@fia-tech.com

    General inquiries regarding eRecs

    Call: +1-202-772-3000

    Email eRecs Support:  erecs.support@fia-tech.com

    General inquiries regarding Databank

    Call: +1-202-772-3000

    Email Databank Support:  databank@fia-tech.com
    FiaTech Corner 1

    For general inquiries regarding Accelerate:

    Call: +1-202-772-3000

    Email General Client Support:  clientservices@fia-tech.com

    General inquiries regarding Atlantis

    Call: +1-202-772-3000

    Email Atlantis Support:  atlantis.support@fia-tech.com

    General inquiries regarding Docs

    Call:+1-202-772-3000

    Email Docs Support:  docs.support@fia-tech.com

    General inquiries regarding OCR

    Call: +1-202-772-3000

    Email OCR Support:  ocr.support@fia-tech.com

    General inquiries regarding eRecs

    Call: +1-202-772-3000

    Email eRecs Support:  erecs.support@fia-tech.com

    General inquiries regarding Databank

    Call: +1-202-772-3000

    Email Databank Support:  databank@fia-tech.com